Mastering AI Technology for Customer Operations in 2021

About this guide

Customers in 2020 sought out empathy as they coped with the stress of uncertain health, caregiving, job circumstances, and much more. As a result, customer service teams experienced a surge in demand, especially within the global travel and eCommerce sectors.

The key difference: 2020 was a pressure test for doing more with less and paving the way for AI solutions to support a more efficient experience for customers and agents alike.

This guide explores these AI solutions and will focus on:

  • The practical ways advancements in customer service technology will help companies lower operational costs
  • AI trends in customer service that have paved the way for more efficient customer experiences
  • The tools that are worth the investment and make the customer support team’s job easier