Gartner: 2020 Market Guide for AI-Enabled Translation Services

Learn how advances in AI translation technology enable companies to reduce costs while expanding to new markets.

Learn how advances in AI translation technology enable companies to reduce costs while expanding to new markets.

What’s in the report?

In the past, quality was an issue with AI translation. But advances in new human augmented solutions offer companies opportunities to reduce operational costs while providing better customer experiences.

This Gartner report will help you identify and leverage translation services to create more efficient organizations. 

According to Gartner:

  • "Advances in artificial intelligence (AI) are enabling a broad range of new use cases, enabling translations that were previously not possible due to cost or delays"
  • "Many enterprises are not aware of the emerging AI-enabled translation services and their capabilities, and as a result are not achieving the savings and efficiencies these might offer"
  • "Current enterprises decisions and processes related to translation are often siloed and disconnected from a broader enterprise globalization and localization strategy"
Gartner, Hype Cycle for Customer Service and SupportTechnologies, 2020, Published 5 August 2020, By Analysts Drew Kraus
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation.
Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Gartner, Market Guide for AI-Enabled Translation Services, Bern Elliot, Anthony Mullen, Jessica Ekholm, Adrian Lee, 14 December 2020. Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or designation.Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Unbabel.