In this webinar, speakers from Unbabel and Stella Connect by Medallia sit down for a discussion around the survey results on how customer service professionals are planning to handle their CS operations to provide a more consistent and unique customer experience and meet rising customer expectations across the globe this year.
You will learn:
- The reasons companies are increasing their 2021 budgets to continue to invest in customer service
- Why multilingual customer service keeps support leaders up at night and how they are handling this challenge
- How customer expectations have changed over the past year and what that means for 2021 and beyond
- The technologies and strategies companies are investing heavily in this year to gain a competitive advantage